Privacy Policy
Last Updated: July 30, 2026
At RWF Home Improvements, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or request our services.
1. Information We Collect
We collect information that you provide directly to us when requesting a quote, scheduling a consultation, or contacting us:
- Personal Identification Information: Name, email address, phone number, and physical property address.
- Project Details: Information about the home improvement services you are interested in, such as fencing type, deck dimensions, or door/window replacement specifications.
- Communication History: Records of our correspondence, including emails, text messages, and phone call notes.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services.
- Process and respond to your requests for free estimates, design consultations, and financing options.
- Schedule on-site property measurements and installations.
- Communicate project updates, promotional offers, and newsletters (you can opt out at any time).
- Monitor and analyze trends and usage of our website to improve user experience.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only under the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, or servicing your home improvement projects (e.g., GroundQuote for our instant estimator).
- Financing Partners: If you apply for financing, your information will be shared with our approved lending partners with your explicit consent.
- Legal Compliance: When required to comply with law enforcement, subpoenas, or legal processes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, remember preferences, and analyze site traffic. You can adjust your browser settings to refuse cookies, though some features of our site may not function properly as a result.
5. Security of Your Information
We implement standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
- Email: rwfhomeimprovements@gmail.com
- Phone: (910) 709-6734
- Address: 973 Buie Road, Broadway, NC 27505
